1. 50% of the tour fee as deposit shall be paid; the rest of the payment shall be made before departure. No refunds for any cancellation.
2. Daily departure from 08:00 to 24:00, night cruise must return at 22:00. The schedule is as follow:
A．2-Hour Cruise:
08:00-11:00, 11:00-13:00, 14:00-16:00, 17:00-19:00, 20:00-22:00;
B. 4-Hour Cruise:
08:00-12:00, 13:00-17:00, 18:00-22:00;
C. 8-Hour Cruise:
08:00-16:00, 16:00-24:00(return at 22:00)
3. Provided that Clients are absent after half hour of designated schedule and without any updated arrangement received from Clients, which it is considered as cancellation. No refunds for cancellation. If Clients would like to return before designated schedule, no refunds for rest of the hours. Extra hours are not accepted. When extra hours are needed, it is advised to contact AA for further arrangements, payment will be added accordingly.
4. Cruise route shall be made ahead of departure. For any route change, AA shall be informed 48 hours in advance before departure, temporary change is prohibited during the voyage.
5. Itinerary is not included to board any of the islands in the premises of Mainland China(Except Dong Ao Island of Zhuhai for one day tour).
6. Overloading is not allowed, otherwise Captain is entitled to refuse departure.
7. For weather and security causes, Captain is entitled to choose relatively safe route and destination for boarding.
8. Departure hours are calculated from Macau Marina Club with the appointed yacht, which is including berth waiting time, until all passengers disembark.
9. Clients on board should ensure all items or any ancillary facilities are based on laws and regulations. Any breach of the terms leads to damages, injuries or casualties of the above laws and regulations, responsibilities of compensation or damages shall be borne by the Clients.
10. All vessels are in accordance with the laws and regulations of Hong Kong requiring the purchase of the insurance. Clients should be responsible for their own belongs and properties taken on board; AA is not responsible for any losses on board.
11. For the safety of passengers, AA stipulates all passengers should apply for travel insurance. As a result of negligence leading to injuries or accidents on board by AA or its agent or its staff. Compensation can be made in accordance with the provisions of travel insurance.
12. Clients before departure should provide the number of the passengers, full names, identity card numbers, date of birth, and it is mandatory to apply for individual travel insurance. Insurance premium is MOP30/person; minimum insurance premium is MOP400 per voyage, which is also applied to less than the minimum premium.
13. In the event of breakdown before departure that cannot be immediately repaired, AA will as soon as possible inform clients to change schedule or have payment refunded.
14. In the event of any breakdown during the voyage, Captain should do his best to escort all passengers; No deferred voyage, If the voyage hours is over half of designated hours or arriving at the destination; For any deferred voyage, it is applicable on week days, or payment will be made according to the ratio.
15. Arrangements for Typhoon or Storm:
A. When Typhoon Signal 1 or Yellow / Red Storm is hoisted before departure; Or two hours before departure, from typhoon to Signal 1 or from Black / Red Storm to Red / Yellow Storm, the itinerary will remain as scheduled.
B. When Typhoon Signal 3 is hoisted or higher during voyage, according to marine regulations or for safety; AA is entitled to return ahead of scheduled hour, no refunds for the rest of the hours.
C. When Typhoon Signal 3 is still hoisted or higher signal or Black Storm before departure or two hours before departure, all scheduled itinerary of the day shall be postponed.
D. In the event of itinerary change due to Signal 3 or higher or Black Storm, when itinerary has set on weekend or public holidays, it can be made up for it during the week days within half year; Any itinerary change should be confirmed with AA within 7 days upon the day of cancellation, otherwise it is considered as abandonment.
16. Due to itinerary cancellation or change, goods or food and beverages ordered by Captain for Clients, Clients shall fetch the goods or food and beverages at appointed area as scheduled, payment shall be made by Clients accordingly.
17. The attitude of loyalty is AA’s principle of service, and providing safe voyage, focusing on the quality of customer service as the goal, with laws and regulations of Hong Kong being the ultimate objects.
18. The Itinerary is non-commercial public use of the tickets or passengers, is for recreation purpose.
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